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01. Bangladesh Police is an organization providing services to the people. 
02. Every citizen of every police station of the country irrespective of race, religion, caste and political / social / economic class has the opportunity to get equal legal rights. 
03. Services will be provided before the help candidates arrive at the police station. 
04. The police will show respect and address all the persons seeking help in the police station.
5. The duty officer will provide all possible assistance in the application of the person who has come to the police station to make a GD The 2nd copy should be provided to the applicant along with the GD number, date and signature and seal of the concerned officer. Action will be taken as soon as possible on the stated GD compliance and the action taken will be re-informed to the applicant.
6. The oral / written statement of the person who has come to the police station to file a case will be recorded by the officer in charge and the person who has come will be informed of the number, date and section of the case and the name and title of the investigating officer. The investigating officer will maintain regular contact with the complainant and inform him of the progress of the investigation and will inform him in writing of the result when the investigation is completed.
7. If the officer in charge of the case / duty officer of the police station expresses inability to enter the case of any person who has come to the police station to apply, then he should apply for redressal of the matter as per the following rules: - 
(a) to the Assistant Commissioner of Police (Zone) 
(B) If he does not take action on the matter, the person shall apply to the Deputy Commissioner of Police / District Superintendent of Police.
(C) Then if he also does not take any action against the said person, then that person will apply to the concerned Commissioner of Police / DIG.
(D) If any of them does not take any action in this regard, they will apply to the Inspector General of Police for redressal of the matter.

8. The injured victim will be provided overall assistance from the police station and the police station will collect all the medical certificates in this regard.

9. The provisions of the Children's Act 1974 on child / juvenile delinquency will be followed and it will be ensured that they do not come in contact with adult offenders in any way. For this, juvenile detention centers will be set up in all police stations of the country.

10. Ensure overall security of female accused / victim through female police as much as possible.
11. One-stop delivery service has been introduced in some police stations of the country. The one-stop delivery service center will be introduced in all police stations of the country in phases. 
12. Victim Support Units will be introduced in all the police stations of the country in phases for the overall cooperation of the injured / mentally disturbed victims.
13. A report will be sent from the police station to the concerned unit within 3 (three) days of receipt of all inquiries regarding passport / verification / license of previous wear etc. 
14. If there is no legal assistance from the police station or if there is a complaint against a police officer, a complaint can be lodged with the higher authority. In that case, the higher authority will 
(a) take effective legal action within 15 (fifteen) days of receipt of the written complaint and inform the complainant. 
B) Listen carefully to the statement of the person appearing in person, take necessary action and inform the complainant.
C) Take necessary action based on the news received on the telephone. 
15. The telephone numbers of the Commissioner, Additional Commissioner, Concerned Joint Commissioner, DC, ADC and Zonal AC for the metropolitan area in all police stations and the telephone numbers of the Superintendent of Police, Additional Superintendent of Police, ASP (Headquarters), Concerned Circle ASP and the officer in charge of the police station will be displayed in public.
16. Officers of all levels on duty in the metropolitan and district will provide assistance to all the help seekers at the scheduled time on every working day.
17. The police members of the police station will maintain uninterrupted communication with the community oriented and will introduce community oriented police service.
18. Senior police officers will hold regular crime prevention / public relations meetings with the community and seek legal solutions to social problems. 
19. Candidates wishing to go for employment / higher education abroad will be given Police Clearance Certificate.
20. If any institution withdraws more money from the bank, police escort will be arranged as per the demand to take the money safely.
21. In the metropolitan city / district town, the traffic control department, traffic statistics and what services are being provided will be displayed in public.